Refund policy

                                                 RETURN TERMS AND CONDITIONS

JuMclu customers are entitled to return the product(s) by submitting a return request within 14 days from the date of receipt of the order. Once the request has been made, the Customer is obliged to return the product(s) to JuMclu within 14 days from the date of authorisation of the return.

• The items must be returned in perfect condition, with the labels and security seals intact, the original packaging (e.g. dust bag) and any other accessories received in the Order.

• Returned items must not have been worn, washed or altered in any way.

• Footwear must not show signs of use and must be in their original packaging.

• Returns can only be shipped from the country and address where the order was delivered.

• The items must have been purchased online and not in a store.

HOW REFUNDS ARE ISSUED

The JuMclu returns department will only issue refunds if all the conditions listed above have been met.
The refund will be issued with exclusive reference to the amount of the returned products, the shipping costs will remain the responsibility of the Customer.

The refund process can take up to 5 business days. Processing times may vary depending on the payment method and bank. The refund will be issued in the same currency and through the same payment method used at the time of the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.

GOODS EXCHANGE

JuMclu does not offer a goods exchange service. If the size you have purchased doesn't fit, please place a new order.